100-Day Easy Returns Policy
WE UNDERSTAND THAT SOMETIMES A PRODUCT JUST ISNT’T RIGHT
EverMe allows you to return your order within 100 days of the date of purchase for a full refund. To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in their original EverMe box or packaging.
Please note that some products may have individual return policies as stated in the product description. If any items are not eligible for a refund we will contact you and return those items to you. If your item is faulty please contact us as soon as possible at firstname.lastname@example.org .
HOW DO I RETURN MY ORDER?
To return your order simply call our Customer Happiness Team on 1300 364 828 or email us at email@example.com
EverMe returns your orders using express courier services and processes all returns the same day they are received.
Once the returned product has been recieved at our depot we aim to process any refund within 2 business days.
On rare occasions we may decline to offer a refund if your return is after the Return Policy expires, if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. In the case of accessories we may also decline a refund if the silver EverMe sticker has been removed or damaged.
For Returns from orders that were placed during a discount promotion or using a voucher/coupon the refunded value will be the total amount paid. Where part of a multi-item order is returned the refunded value will be the listed price for that item at the time of the order less the amount of the discount that was applied to that item.
Please feel free to contact us at firstname.lastname@example.org if you have any questions regarding the return of your new bag.